Privacy Policy

Guidelines on Protection of Personal Information
The following Guidelines on Protection of Personal Information concerning protection of personal information obtained in connection with providing Services (the “Services”) from JJGLE.COM website (“JJGLE.COM Website”) operated by Shanghai Sinoexpo Informa Markets International Exhibition Co. Ltd. (SHANGHAI SINOEXPO) are provided on the front pages and linked pages of each of the JJGLE.COM Website listed below. JJGLE.COM web service Guidelines on Protection of Personal Information is subject to change in accordance with revisions of relevant acts and guidelines issued by the Government. In the event the Guidelines are revised, the revisions will be made available through the notices on the front pages of each of the JJGLE.COM Websites listed below from seven days prior to the effective date of such a revision for thorough understanding of the users. SHANGHAI SINOEXPO is highly committed to protecting personal information of JJGLE.COM users and complies with regulations on protection of personal information Guidelines on Protection of Personal Information established by People’s Republic of China. The Guidelines applies to each and every website listed below unless otherwise explained.
" Purposes of collection and usage of personal
" Items of personal information to be collected and methods of collecting personal information
" Retention and disposition of personal information
" Disclosure and sharing of personal information
" Management and utilization of cookies
" Withdrawal of consent to provide personal information and revision, reviewing, or deletion of personal information
" Technical and institutional maintenance for personal information protection, complaint handling, and personal information controller.

1. Purposes of collection and usage of personal information
JJGLE.COM Website collects your personal information in order to confirm your identification and your intent to use the Services that SHANGHAI SINOEXPO provides and to provide customized Services to you through JJGLE.COM Website. The personal information that you have provided will enable us to offer to you more useful information tailored to your needs.
JJGLE.COM Website engages in various promotion activities in relation to its Services. Your personal information will be helpful for JJGLE.COM Website to selectively provide information that is useful and valuable for each member.
JJGLE.COM Website uses your personal information for the specific purpose of collection of each piece of information as shown below. However, the scope of purposes may be expanded in order to provide additional Services, in which case the users will be informed in advance.
A. Individual users
- Name, residence registration number or alien registration number, ID, password: check identification, provision of Services, etc.
- Telephone number, address: secure channels for communications with transaction counterparts, deliver announcements, confirm intents of the member, secure communication channel in handling complaints, etc.
- Other optional items: collect information required in providing specific Services
- IP Address, time of visit to homepage: prevent illegal access by unqualified users and block unauthorized accesses, etc.
- Number of visits to the website, history of the user's participation in events or surveys: improve Services, etc.
B. Corporate users
- Company name, business registration number, ID, password: check identification, provide Services, etc.
- Telephone number, e-mail address, address: secure channels for communications with transaction counterparts, deliver announcements, confirm intents of the member, secure communication channel in handling complaints, etc.
- Other optional items: collect information required in providing specific Services
- IP Address, time of visit to homepage: prevent illegal access by unqualified users and block unauthorized accesses, etc.
- Company information: facilitate advertisement of the company or its products.
- Number of visits to homepage, history of the user's participation in events or surveys: improve Services, etc.

2. Items of personal information to be collected and methods of collecting personal information.
A. Items of Personal Information Collected
Items of personal information collected by SHANGHAI SINOEXPO are as follows.
(1) Individual users.
- Name, resident registration number or alien registration number, ID, password, telephone number, e-mail address, and the address;
- Optional items the user chose to enter or any information that the user voluntarily provided;
- IP Address, time and date of visits to the website, frequency of visits to the website, and the history of the user's participation in events or surveys; and
- Other information required for provision of Services or administration of users.
(1) Corporate users
- Company name, business registration number, ID, password, telephone number, e-mail address, and the address;
- Optional items the user chose to enter or any information that the user voluntarily provided;
- IP Address, time and date of visits to the website, frequency of visits to the website, and the history of the user's participation in events or surveys;
- Information on the company; and
- Other information required for provision of Services or administration of users.
B. Methods of Collecting Information
JJGLE.COM Website collects the most basic personal information for the provision of Services upon your initial application for the services. Such information includes the name, resident registration number, phone number, and address, etc. for individual users and company name, business registration number, phone number, e-mail address, address, etc. for corporate users. We request for additional information for the purposes of providing certain specific Services. However, we do not request for information concerning the users' race, personal belief, place of birth or permanent address, political inclination or criminal records, health status or sexual preferences, which may infringe the members' human rights, unless there is an approval by the user or it is required by relevant statutes.
We may request for your personal information in order to perform statistics analysis or delivery of gifts when there is a survey or events. We assure that your personal information will not be used for purposes other than the ones communicated to you in advance.
There is an approval process for conditions of use when applying for use and if the user provides approval for the conditions of use, the member is deemed to have provided approved for collection of his/her personal information as well.

3. Retention and disposition of personal information
A. Retention of personal information
Your personal information will be retained by JJGLE.COM Website and will be used for the purposes of providing the Services for the period that you remain as a user of JJGLE.COM Website and be provided with the Services that it offers.
B. Period of retention and use of personal information
Your personal information will be retained and used from your application for use pursuant to the Conditions of Use until the termination of the user agreement.
C. Disposition of personal information
However, in case a user of JJGLE.COM Website has requested for deletion of ID or termination of subscription according to the procedures in 'revision, reviewing and deletion of one's own personal information' section or in case the purpose that the personal information was stated to be used has been achieved, the personal information is deleted permanently in an irrecoverable way from our hard disk and cannot be used or opened by any means. However, the personal information may be retained when relevant statutes including commercial law, Act on Consumer Protection in Electronic Commerce, etc. requires retention of such personal information. In this case, the personal information is retained for the purposes of storage only.
- Records on withdrawal of agreement and subscription: 5 years
- Information on payments and supply of goods, etc.: 5 years
- Records on customer complaints or disputes: 3 years

4. Disclosure and sharing of personal information
A. In principle, JJGLE.COM Website does not disclose users' personal information to another person, company, and/or institution. However, there are following exceptions:
(1) when a user has given consent to disclosure of his/her personal information;
(2) when there are sufficient grounds to disclose personal information in order to take legal measures against a person who has violated terms of JJGLE.COM Website Services or who has caused damages on others using JJGLE.COM Website Services. However, personal information is only provided to law enforcement agencies pursuant to relevant regulations and is not disclosed to any individuals;
(3) when there are special regulations specified in the laws of Peoples Republic of China
(4) when it is necessary for settlement of fees for the JJGLE.COM Services;
(5) when personal information is required for statistics material / academic research or market survey and such data is processed so that specific individuals cannot be recognized.
B. JJGLE.COM Website may share your personal information with organizations in partnership to provide better Services for non-profit purposes.
In this case, we will inform our users in advance on which organizations personal information will be disclosed to, what information is required for which reasons, and until when and how the personal information will be protected/maintained.
We will ask for your consent for such disclosure. If you do not consent to such disclosure, your personal information will not be disclosed to organizations in partnership and no additional information will be collected. Furthermore, you may withdraw such consent at any time after your have provided consent to disclosure of your personal information.
- Organizations that will be provided of personal information, and purposes and items of provided information:
(1) commercial e-marketplaces, such as, in partnership with JJGLE.COM, membership information/product information, etc. of JJGLE.COM
(2) overseas trade promotion institutions, in partnership with JJGLE.COM, membership information/product information, etc. of JJGLE.COM
- Period for use and retention of personal information: Until the intended purpose is achieved.
C. Corporate information of corporate users of SHANGHAI SINOEXPO will be disclosed only when the company has consented to such disclosure and only the approved items will be disclosed to the users of JJGLE.COM Website for the approved period of time for the purpose of facilitating transactions between companies. You may withdraw such consent at any time after you provided such consent to disclosure of corporate information.
D. In the event that a user's consent is required to provide to a third party the personal information that exceeds the scope notified in advance or determined by the conditions of use, the following information shall be notified to the user in advance by a letter, e-mail, or phone call.
(1) Matters that the member has provided consent in the past.
(2) The extent of personal information intended to be provided to a 3rd party which exceeds the scope notified in advance or determined by the conditions of use.
(3) The right of members to refuse to provide consent and how to convey such intent.
E. In the event SHANGHAI SINOEXPO outsources processing of personal information, the fact shall be informed to the users through letters, e-mails, phone calls or a notice on the homepage. SHANGHAI SINOEXPO shall ensure full protection of personal information, confidentiality, and prohibition on provision of information to a 3rd party through agreement with the service provider or other appropriate method. The agreement shall also stipulate responsibilities, outsource period, return or disposition of personal information upon termination of the agreement. The agreement shall be kept either in paper or in an electronic form.

5. Operation and utilization of cookies
JJGLE.COM Website uses cookie which stores and retrieve users' information in order to provide personalized and customized Services to each user. Cookie is a small data package that the server which is used in the operation of homepage sends to the user's browser. The data package is stored in the hard disks of each user's computer.
Users are required to allow use of cookie in order to use personalized Services such as mypage (my JJGLE.COM, etc.), management center, etc. upon logging in to JJGLE.COM Website. JJGLE.COM Website may find information on users' ID by using cookies in order to provide more highly customized and more useful Services without requesting for additional information of the users.
Unique cookie in the user's browser is helpful in determining the frequency of visits by users or non-users and total number of users of JJGLE.COM Website. At the same time, cookies are used to find out history of the members' participation in events or surveys.
By understanding through use of cookies the pattern of visits and use of JJGLE.COM website, JJGLE.COM Website can provide Services that are more useful and convenient for its users. Users have options to allow or refuse the use of cookies. Users can allow all the cookies by choosing all the options in the information browser, request for confirmation each time a cookie is stored or refuse storage of any cookie.

6. Revision, review, or deletion of personal information
A. A user at any time can review or revise one's own personal information that has been provided and he may request for deletion of his ID. Review or revision of personal information can be conducted at mypage (my JJGLE.COM, etc.) of JJGLE.COM Website. Members can request for deletion of ID to the service administrator or else it is deleted automatically upon termination of the user agreement.
B. Withdrawal of consent on collection and use of personal information and provision of personal information to a 3rd party is performed upon users' request through an e-mail or a letter. In such a case, the user shall disclose his ID and resident registration number or business registration number in order to confirm identification.

7. Technical/institutional management to protect personal information, complaint handling, and personal information administrator
A. Technical management to protect personal information
SHANGHAI SINOEXPO prevents its website from being attacked or hacked through a system that blocks intrusion from outside for the purpose of protecting personal information. SHANGHAI SINOEXPO has also installed an intrusion detection system to detect computer attack 24 hours a day. The systems and data are backed up in case users' personal information is destroyed.
Your personal information is protected by a password. The password for your account is known to yourself only. No person other than yourself can review or revise your personal information without knowing the password. Therefore, you shall not disclose your password to others. We advise you to log out and turn off your browser after each session.
This procedure is particularly important in preventing leakage of your personal information when you are sharing your computer with others or when you have logged on to a computer in a public place. You shall not expose, lend, or provide your personal information to others. At the same time, you should protect your personal information from being collected randomly through social engineering method such as phishing. JJGLE.COM Website is not responsible for the loss, theft, exposure, phishing, or disclosure of your password or residence registration number. JJGLE.COM Website never asks for your password through e-mail, etc. Therefore, we advise you not to reveal your password to any others. Pay special attention so as not to expose your personal information particularly while you are logged on to the website.
SHANGHAI SINOEXPO may provide links to other companies' websites or materials to users. In this case, SHANGHAI SINOEXPO has no control over the websites or materials and therefore do not take responsibility or guarantee the usefulness of the Services or materials provided in such websites. You may click a website address that is linked to SHANGHAI SINOEXPO. However, personal information protection policy of the websites may be different from the Guidelines provided by SHANGHAI SINOEXPO, it is advisable for you to check the guidelines which apply to such websites.
B. Institutional management to protect personal information
SHANGHAI SINOEXPO has a minimum number of employees who are responsible for controlling personal information in relation to JJGLE.COM Website. Compliance with the Guidelines is stressed through training sessions that take place occasionally. At the same time, the audit committee reviews whether the Guidelines are well observed by the responsible employees and takes relevant measures in the event any issues are detected. Taking over the responsibilities of controlling personal information is performed while confidentiality is strictly maintained. The responsibilities for accidents concerning disclosure of personal information are clearly defined even for new employees and retired employees.
C. Complaints handling
In the event you wish to file complaints in regards to personal information, please contact personal information administrator through e-mail (cphiservice@Shanghai or telephone(86-400 610 1188 ,9:00-18:00, Mon-Fri).
Appropriate measures will be taken immediately and we will inform you of such measures.
D. Personal information administrator
Personal information administrator takes responsibility for accidents that occur in regards to protection of personal information.
However, SHANGHAI SINOEXPO is not responsible for unpredictable accidents such as damages on information and disputes concerning postings by visitors to website due to fundamental network hazards such as hacking although technical security measures are in place.
Personal information administrators who are in charge of your personal information are as follows and they will respond to your inquiries promptly and faithfully.

8. Miscellaneous
Please be informed that the Guidelines on Protection of Personal Information of JJGLE.COM Website are not applicable to collection of personal information by partner institutions and other websites linked to JJGLE.COM Website.

Privacy Policy

Introduction and who we are[ 1] 


JJGLE is organised by Shanghai Sinoexpo Informa Markets International Exhibition Co., Ltd., a joint-venture company established between InformaPLC and Shanghai Sinoexpo International Exhibition Co., Ltd. This Privacy Policy is issued on behalf of Shanghai Sinoexpo Informa Markets International Exhibition Co., Ltd., and where “JJGLE”, “the organisers” "we", "us" or "our" appears, it refers to Shanghai Sinoexpo Informa Markets International Exhibition Co., Ltd..



We take the privacy and protection of data and information seriously and are committed to handling the personal information of all those we engage with, whether customers, suppliers, colleagues or any other community, responsibly and in a way that meets the legal requirements of the countries in which we operate.

As part of using JJGLE’s products and services, browsing our websites and contacting the business, data and information is collected. This Privacy Policy sets out our approach to safeguarding and maintaining the privacy of that personal information, and explains what data is collected, how it is used, the legal basis for its use, and the rights individuals have over that data.[ 2] 

What we collect 

This section tells you what personal information we may collect when you use our products and services, and what other personal information we may receive from other sources. 

In this Privacy Policy, the term ‘personal information’ refers to the types of personal information that may be collected and used, including:

  • Contact details, such as name,      email address, postal address and telephone number

  • Educational, nationality and      professional information

  • Usernames and passwords

  • Payment information, such as a      credit or debit card number or bank account details

  • Images      processed for use in virtual event profiles and in live event      advertisements; 

  • Comments, feedback, posts and      other content submitted, including survey information 

  • Interests and communication      preferences including marketing permissions where appropriate

  • Location information such as      provided through a mobile app

  • Identity verifying      information such as passport details to comply with legal obligations in      certain countries and to provide visa invitation letters where      requested 

  • Website and communication usage      information, such as correspondence and details of your use of our website      and services obtained through cookies or other tracking technologies.

This personal information relates to the following categories of people:

  • Prospects, customer contacts,      subscribers and users in respect of our services and products;

  • Visitors, sponsors, exhibitors and      speakers at our events;

  • Contacts of our service providers      and business partners

Sensitive personal information
If collecting or storing sensitive personal information, such as information relating to health, beliefs or political affiliation, we will typically ask for your explicit consent. However, there are some limited situations where this will not occur such as if you have an accident. If this does occur, we will ensure your privacy rights are protected.

Children’s personal information
Our services and products are directed at business professionals. They are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group and reserve the right to delete such information if we become aware of having collected it. 

How and why personal information is used 

This section explains how and why we use personal information.

In product enquiries, sales and administration

If you have made an enquiry about us or our products or services, either online or over the phone, your personal information will be used to respond to the enquiry or to take other steps at your request, prior to you entering into a contract with us. 

If you have purchased or registered for one of our products or services, including on a trial basis, we will use your personal information, including bank or card details, to provide you with the product or service, communicate with you about it, handle payments and recover any debts.

In call monitoring for training and quality monitoring purposes

Where one of our sales representatives speaks to you over the phone, the calls may be recorded for training and monitoring purposes.

For event and exhibition management

If you participate in one of our events as a speaker, sponsor, exhibitor or attendee, your personal information will be used in connection with the running of the event, to handle payments and recover debts.

We will also use your personal information to maintain databases that allow us to assess your qualities as a speaker or sponsor/exhibitor, promote events and encourage further engagement at our events. 

In addition, photos and videos are taken at our events, which may feature attendees, speakers, sponsors or exhibitors. Where we have taken photos and videos at our events that feature you as an attendee, sponsor or exhibitor, to the extent permitted by applicable data protection laws, those photos and videos may be used for promotional purposes. 

Where events and exhibitions use badge scanning technology your personal information will be used to identify you at certain access points, such as to VIP areas, seminars, entry and exit and other areas of the event. This will provide certain location information. Badges cannot be read remotely.

The personal information obtained from badge scanning will be used for access control, security and analysing visitor traffic with a view to improving the event experience for visitors and others. 

You can also allow your badge to be scanned by event exhibitors. When you do so your contact details will be shared with the relevant exhibitor and used in accordance with applicable data protection laws, the exhibitor’s privacy policy and any other notices or consents you are provided with or given at the event.

Where we are hosting and managing a virtual exhibition or event the organisers (and any third party platform provider acting on our behalf) will use your personal information provided during the registration process to host and manage this digital event and for analyzing visitor interactions and traffic with a view to improving the event experience for visitors and provide you with a personalized experience.

When you entering a virtual spaces, zone or room such as an exhibition booth your personal information may be shared with the sponsor and exhibitor to allow them to engage with you subject to the attendee privacy notice you may have been provided during the registration and login process.

For marketing 

The relevant Controller may use your personal information to send you newsletters, offers or other marketing emails that keep you up to date with our news, events and products that may be of interest. Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on your implied consent or legitimate interests to market to you. The opportunity to opt out of future marketing will always be provided and you have the right to amend your marketing preferences at any time (see Your Rights section). 

Many of our events and products are co-branded or sponsored by third party exhibitors or sponsors. We may share your details with these third-party partners. Where this happens, a clear notice will be provided that gives the opportunity to opt out or opt-in to such sharing as required by applicable data protection laws. The third-party partner’s use of your details will be in accordance with the notice provided and its privacy policy and is not covered by this Privacy Policy.

For customer and prospects management (including analytics and product management)

The personal information held about you, combined with other personal information legitimately obtained and shared with us by third parties or publicly available data, may be used to better understand our customers and their preferences and to improve the products and services delivered. This may include automated profiling and campaign management techniques.

Data may also be used in advertising campaigns on social media platforms such as LinkedIn, Instagram and Facebook in order to provide information about upcoming events or new products and to ensure you only receive relevant advertising about our products and services.

For mobile applications and website analytics

We may combine visitor session information or other information collected through tracking technologies, whether you are logged in or not, with personally identifiable information to understand and analyse your online experiences and determine which events, products and services are likely to be of interest to you.

Where you consent to the use of your location data, certain mobile applications may use location data to assist you to navigate around events and bring exhibitors’ and sponsors’ products to your attention whilst you are using the app.

Our marketing related emails contain a single, campaign-unique “web beacon pixel” to tell us whether emails are opened, and combined with other technology, to verify any clicks through to links within the email. We may use this information for purposes including determining which emails are of more interest to you and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. 

Where you subscribe to an online service, the accompanying emails similarly include a pixel. We track interaction with these emails and our online services to validate attendance for accreditation purposes, to help determine which information is of interest to you and to customise the advertisements seen on our sites.

If you do not wish the pixel to be downloaded to your device, you should choose not to click links that we send or to opt out of email marketing or online events. This information may be connected to your personal identity.

While we strive to offer choice when using our website and mobile applications, we do not promise that we will be able to receive or honour web browser Do Not Track signals.

Within online membership communities, bulletin boards and chat areas

You may choose to participate in online membership communities on our sites that allow you to create and publish a profile and other personal information. These communities may provide privacy controls that allow choice in how much of your profile and other information to make public or to share with others within the community.

Privacy controls are usually found on the page on which you edit your profile, and each individual is responsible for understanding how those controls work, including default settings, and choosing how the information provided is shared and protected. By participating in these online membership communities you may be contacted by other participants using the information provided.

When you disclose personal information on any public community boards or chat areas of this website, or any other website used as a result of use of this website, such personal information can be collected and used by anyone who views that board or area. This may result in unsolicited messages from other participants or other parties, which are outside of our control or responsibility.

Where you engage with us in customer enquiry chat areas, we will use any information provided to help recommend products and/or assist with confirming any order you wish to place.

For enquiries

Any personal information provided on the Contact Us page will be used only to provide a response or to service the request or enquiry made. The information provided will not be added to the marketing or customer prospect databases of Informa’s operating divisions.

For news alerts

The information collected when you sign up for news alerts is used only to provide that service, and to understand the background and interests of our subscriber list.

In providing the service we gather statistics about how many emails are opened, using industry standard technologies including image downloads. This is to help us monitor and improve the news alerts service and information is collected and analysed at an aggregate level only.

With your permission, from time to time we may use your registration details to contact you about the news alerts service. You can unsubscribe from the service at any time using links provided within our emails.

In automated decision-making, including profiling

We use fully automated algorithm-based technologies to personalise dynamic web content based on your explicit and/or implicit interests. General profiling, such as segmentation, is carried out for the purpose of providing a more relevant experience. Automated decision making is never used in any way that produces a legal or similarly significant effect.

When we use these techniques we use measures to avoid legally discriminatory biases and inaccuracies. These automated processes may result in different content being shown to you. 

For fulfilling legal obligations including anti-fraud measures and screening 

We and other organisations may also access and use certain personal information to prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.

To ensure we comply with international trade sanction laws and regulations, where appropriate customers, vendors and suppliers are screened against US, OFAC, BIS, UN, EU and UK sanctions lists. 

How we protect personal information 

We recognise the importance of protecting and managing personal information. Any personal information provided will be treated with the utmost care and security. This section sets out some of the security measures in place.  

We use a variety of physical and technical measures to keep personal information safe and prevent unauthorised access to, or use or disclosure of it.  Electronic data and databases are stored on secure computer systems with control over access to information using both physical and electronic means. Our colleagues receive data protection training and there is a set of detailed security and data protection policies which colleagues are required to follow when handling personal information.

While we take all reasonable steps to ensure that personal information will be kept secure from unauthorised access, we cannot guarantee it will be secure during transmission by you to a website or other services, as we do not control that transmission.  We make use of HTTPS (HTTP Secure) whereby the communication protocol is encrypted via Transport Layer Security (TLS) for secure communication over a computer network. The website is loaded via HTTPS, represented by the lock icon in your web browser ensuring the transmission is secured with a certificate issued by an official security certificate authority to the Controller operating it. 

International transfer of personal information

As an international business and because of the technologies we use, personal information may be accessed by our colleagues and third-party service providers from locations outside of the country in which it is collected and transferred outside of the country in which it is collected.

If we transfer data outside of the country in which it is collected, we will ensure the same level of protection is in place and we will use appropriate safeguards approved by the relevant privacy regulatory body.


A cookie is a small text file containing a unique identifier that is automatically placed on a user’s computer or other device when the user visits a website.  In general, cookies may be disabled by the user controlling and/or amending the browser settings according to the instructions made available by the relevant suppliers at the links listed here below:

-        Internet Explorer

-        Mozilla Firefox

-        Google Chrome

-        Apple Safari

-        Opera

Third-party links

This website contains links to other websites. We are not responsible for the privacy practices of these websites and do not accept any liability in connection with their content. We recommend reviewing the privacy policy of each third-party site linked from this website to determine its use of your personal information.

Who personal information is shared with 

To provide you with services and products, your information may be shared for specific reasons. This section explains how and why personal data is shared.


We may share your personal information with certain other companies within the ownership structure of JJGLE OR each of INFORMA PLC and SHANGHAI SINOEXPO INTERNATIONAL EXHIBITION CO., LTD. For example, these companies may assist in providing products and services to you, carry out internal analysis of the usage of products and services, or offer relevant products and services which may be of interest. Such communication between the entities involved in the JJGLE is based on the parties’ legitimate interest.


Sharing with Service Providers

We may share your personal information with third parties who assist in providing our products and services and administering our business. These include IT and marketing technology host suppliers, web and data hosting providers, mailing houses, ad servers, logistics and general services contractors, debt collection agencies, onsite health and safety partners, event registration partners, sales platform providers, communication tool providers, stand designers/builders/fitters, suppliers of sponsorship/marketing/PR collateral and other event collaboration partners. Personal information will only be shared with third parties if and to the extent it is necessary for them to provide our products and services to you.

We use web chat services including Intercom, LiveAdmins, Live Chat, Casengo that allow us to connect with you and answer sales and customer services questions quickly and directly. We ensure these service providers protect your data but these chats are intended to provide you with quick answers to basic service questions only and you should not provide any sensitive information such as bank or credit card details in these chats.

These data processors are bound to compliance through contracts in place that protects the personal information you have shared with us.

Sharing with other Organisations

We may share your personal information with trusted partner organisations for their marketing purposes in accordance with local data protection laws and where required, with your permissions. 

If you use one of our virtual products, such as a virtual exhibition, directory site or webinar, or choose to allow your badge to be scanned at an event, we may pass the information you provide to third parties. Generally, this will be via a process whereby you, as the user, visit or interact with a third party such as by visiting a stand at an online exhibition, having your badge scanned or clicking an asset branded and provided by a third party. In some instances, for example, a product listing site, you may reach out directly to a supplier or exhibitor, who may contact you in return. In other instances, our virtual products are sponsored and, in these cases, the data provided will be given to the sponsor. Generally, we will let you know at the time of collection if a product is sponsored.

To reorganise or make changes to our business

In the event that we are subject to negotiations for the sale of all or a part of our business to a third party, are sold to a third party or undergo a re-organisation, we may need to transfer some or all of your personal information to the relevant third party or its advisors as part of any due diligence process. Any information that is transferred to that re-organised entity or third party and will be used for the same purposes as set out in this policy, or for the purpose of analysing any proposed sale or re-organisation.

In connection with legal or regulatory obligations

We may process your personal information to comply with our legal and regulatory requirements or to respond to regulators where applicable. This may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.

In some circumstances, we may be legally required to disclose your personal information because a court, the police, another judicial or law enforcement body or government entity has asked us for it.

How long information is kept 

We will only retain personal information for as long as is necessary and as permitted by applicable laws. 

We will retain personal information while we are using it, as described in the section above.  We may continue to retain it after we have ceased such uses for certain legitimate business purposes.  For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honour your opt-out request. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights. 

The length of time for which we will retain your personal information will depend on the purposes for which we need to retain it. After we no longer need to retain your personal information, it will be deleted or securely destroyed. 

Your rights 

If you have any questions in relation to our use of your personal information, contact us. Under certain conditions, you may have the right to require us to:

  • Provide you with further details on the use we      make of your information

  • Provide you with a copy of information that      you have provided to us

  • Update any inaccuracies in the personal      information we hold

  • Delete any personal information the we no      longer have a lawful ground to use

  • Delete any personal information if the      collection or use of that personal information violates the applicable law      or our agreement with you

  • Cease direct marketing to you

Please contact us if you would like to exercise any of the above rights. You may find our contact information at the end of this policy.

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

Updating your information and marketing preferences 

We want to ensure you remain in control of your personal information. We try to ensure the personal information held about you is accurate and up-to-date. We will always provide the opportunity to unsubscribe or opt out of future marketing communications.

Information on how to unsubscribe or opt out will be provided on every marketing email we send you.  However, if at any stage you would like to update and/or correct such personal information, or opt-out of future marketing communications, request this by sending an email to

Contacting us  

For any questions about this Privacy Policy contact our customer

We hope we will be able to resolve any privacy concerns you may have. However, you always have the right to complain to the competent court at the registered address of Shanghai Sinoexpo Informa Markets International Exhibition Co., Ltd. OR INFORMA PLC]or SHANGHAI SINOEXPO INTERNATIONAL EXHIBITION CO., LTD(as applicable) or any supervisory authority or other public body with responsibility for enforcing privacy laws in your country.

Changes to this Privacy Policy

To keep up with changing legislation, best practice and changes in how we process personal information, we may revise this Privacy Policy at any time by posting a revised version on this website. In the event of any material change to this Privacy Policy, we will provide notice via [email or our website or by other means]. To stay up to date on any changes, check back periodically. You acknowledge that your continued use of our products or services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.

This Privacy Policy was last updated on 2021-6-22.


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